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Frequently Asked Questions

Need answers to your questions? Browse our handy FAQ guide and you’ll find everything you need to know.

Alternatively, if you can’t find what you’re looking for, get in touch with our 24/7 Support Team. They’ll be able to help you with any queries you may have.

Instructions to Getting Started on Download Play

How do I download the free casino software?

Experience King Neptunes Online Casino at its finest by following the easy steps below!

Step1

Click any of the "Download” buttons to download our free software to your computer.

Step 2

You will see a pop-up window asking whether you wish to run the file or save it to your computer. We recommend you click on 'Run' to speed up the download process.

Please note: If the software installation window does not appear after a few seconds, click the button below. Then save the software to your desktop. To start the installation on your own, double-click the casino icon on your desktop and follow the on-screen instructions. 

Step 3

Depending on your browser settings, you may see a standard security warning similar to the one below. This confirms the publisher as Microgaming Software Systems Limited. To continue with the download, click on 'Run'. 

Step 4

The end user license agreement will then appear. Click on the "I accept..." button to continue to registration. 

 

What do I do once the download has been completed?

You are now ready to install the King Neptunes Club Online Casino software application file that you saved to your computer. Double-click on the casino icon, either on your desktop or at the location to where you chose to save the casino software. The Install Wizard will then launch, guiding you, step-by-step, through the installation process. Follow the prompts by clicking 'Next>' when requested, and the casino software will install.

 

How do I register an account at King Neptunes Online Casino?

After completing your casino software download, follow these easy on-screen instructions to register.
Click on one of the following: 

Once your account registration process begins, you’ll be served a registration form. Where a field for information has been provided, please fill in your relevant details. 

Once completed, a window will appear which will display your account details which you must use to log into the casino software. Keep these in a safe place.

 

Where did I download the file to?

The default location is to your desktop. If you saved the King Neptunes Online Casino software to an alternative location and cannot find it, simply follow these instructions:

Click on 'Start'/ 'Find'/ 'Find files or folders'. Type kingneptunescasino.exe in the 'Name' field, and click on 'Find now'. Remember to search using the 'Local hard drives' option. Once you have found the casino software, double-click to begin the installation.

 

What is the installation file called?

Kingneptunescasino.exe

 

What are the minimum system requirements?

Pentium II 333 Mhz
32 Bit operating system Windows 95/98/2000/NT/ME/XP
32 MB RAM
25 MB available hard drive space
Internet connection

 

Instructions to Getting Started on No-Download, Flash Play

How do I install the free flash casino software?

Play at King Neptunes Online Casino without downloading any software to your PC. Follow the easy steps below!

Step 1

Click any of the "No-Download Play” links to play in flash.

Step 2

Simply click on the No Download Play buttons and you will see a pop-up. Follow the 4 simple instructions on the pop-up so that you can play in flash at King Neptunes Online Casino.

Step 3

You will see a pop-up window asking whether you wish to install the software. Click on the “Install” button. This does not mean that you are downloading any software.

Step 4

You will then be asked if you’d like to create a shortcut to King Neptunes on your PC’s desktop. We recommend that you click on the “Yes” button.

Step 5

Two loading screens will then appear, showing you that King Neptunes Online Casino software is opening.

Step 6

The flash software will then open. Click the “Connect” button to register your account so you can play.

Step 7

You’ll then be asked if you want to open a Real Money Account (play for and stand a chance to win cash) or a Practice Play Account (free or practice play). We recommend you select ‘Real Money Account’ as you will also be able to play and win for real.

Step 8

You will be taken to an online registration form. Please fill in the required information so we can open your King Neptunes Online Casino account.

 

Do you have more questions or need further help?
Contact King Neptunes Online Casino’s 24/7 Support Team.

 

Your New Player Sign-up Bonus

How do I claim my sign-up bonus? (Available in $, CA$, £, € and CHF)

To see what sign-up bonuses are available to you, and for more on how to claim them, simply click here.

Do you have more questions or need further help? Contact King Neptunes Online Casino’s 24/7 Support Team.

 

Download Play or No-Download, Flash Play?

Download Play

Experience King Neptunes Online Casino at its finest with the full suite of over 350 of the best casino games available on premium download play!

Download now and instantly start enjoying:

  • A full suite of over 350 games within an immersive 3D environment
  • Vibrant game and promotions interface
  • Frequent new games and updates
  • Personalised gaming
  • Multiple language settings
  • Expert mode for more experienced gamblers
  • Free and Real Money gaming options
  • AND SO MUCH MORE!

Your New Player Sign-up Bonus

No-Download, Flash Play?

If you don’t want to download any .exe files to your PC or aren’t able to download any applications, we suggest you play in Flash. This way you can play a limited suite of Flash Casino games instantly and still enjoy the full King Neptunes Online Casino experience with the no-download casino!

By playing no-download you’ll experience:

  • Fast game loading
  • The freedom to log in and play using a desktop or laptop from any location
  • Over 150+ casino classics that include Video Slots, Progressive Slots and Table Games
  • Frequent new games and updates
  • Multiple language settings
  • Free and Real Money gaming options
  • AND SO MUCH MORE!

Do you have more questions or need further help? Contact King Neptunes Online Casino’s 24/7 Support Team.

 

Wagering Requirements

What are Wagering Requirements?

What is a wager, and why should I meet the wagering requirements are often questions asked by players. Quite simply, a wager is the total amount that you place in a bet at an online casino.

The reason that there is a wagering requirement (or playthrough as it is also known) is because we are literally giving away money for nothing.

That’s what your sign-up bonus is – free money for you to use to play at our online casino. So, to avoid abuse, King Neptunes Online Casino, like all other online casinos, places certain restrictions on the bonus we offer you.

You can read all about these in our rules.

We ask you to meet the wagering requirements and play through your bonus a number of times before you can cash it out. This means that you may be required to bet up to 50 times, depending on the game type. In other words, the game has a wagering requirement of 50. Once you have met this wagering requirement, you will be able to cash out.

Do you have more questions or need further help? Contact King Neptunes Online Casino’s 24/7 Support Team.

 

Security and Privacy

How safe are my credit card details?

Your credit card details are 100% safe with King Neptunes! We know what it feels like to give someone your credit card details and then worry if these details are safe. That’s why we’ve taken every care to ensure that your details are fully encrypted, even to our own staff members. We have also partnered with a world-renowned e-cash partner, Datacash Ltd, who have been processing payments since 1997.

Datacash also have a top-notch Department skilled at using the latest credit card control measures to ensure confidentiality of your personal details. Also, before any credit card transactions can take place, you will need to supply your Real Account number and password. This means that nobody but you can transact with your card! Other details are also requested in order to deposit credits into your account. A record of every transaction you make is kept and is available for you to review, so should the need for a complete paper audit arise, the information is readily available.

You are safe with King Neptunes!

You can read more about our Security and Privacy Policy here.

How safe is it to give my credit card details over the Internet?

Our preferred e-cash merchant, Datacash, makes use of state-of-the-art SSL encryption technologies that ensure your credit card and personal information is protected at all times.

Are my account number and password safe?

King Neptunes’s casino software uses 128-bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access. Our call centre will not change your password without proof of identification.

 

Receiving my King Neptunes Online Casino emails?

Why am I not receiving my King Neptunes Online Casino emails?

Anti-spam filters have been used by many internet service providers to block out unwanted messages. Unfortunately, these filters may be blocking your King Neptunes Online Casino emails too.

Adding More Games

How do I download more games?

Games that are not yet installed are marked with a red dot next to the game name in the ‘Games Lobby’. The casino software automatically downloads all the games in the background in a pre-defined order.

To download a game, simply click on the game you would like to play. A screen will appear, giving you information on the progress of the download. Should you wish to play another game while you wait for the download, simply click on the ‘Hide’ button, and you will be returned to the games lobby. The red dot will then be replaced by a progress bar that shows you the progress of the download.

What if an error occurs while downloading further games?

If you encounter any errors while downloading further games, please contact our Support Team for assistance. The most common reason for download errors is a lack of available bandwidth.

If for some reason we have a technical problem with game downloads, you will see a message underneath the information screen on each game that says ‘Game Unavailable’.

Why does it take so long to download new games?

The number of games you have selected to download at the same time, your Internet connection, the number of other applications that you have connected to the Internet, and the conditions of your Internet Service Provider's (ISP) network all affect your download time.

 

Logging In

How do I log into the casino?

  • Connect to King Neptunes casino software by clicking the icon on your desktop or in your start menu.
  • Once the software interface is open, click on the 'Connect' button at the bottom of your screen.
  • A gray box will then appear.

Enter your Real Account details and pass word, and click “OK”.

Please note: your password is case-sensitive and has to be entered the same way each time you log in. Should you have any questions, please contact us.

What is my password/account number?

If you should forget either your password or your account number, simply contact the Support Team for assistance. Remember to have your registered details handy, as they will be requested.

To Reset Your Password - Click here

 

Registering an Account

How do I register an account at King Neptunes Online Casino?

After completing your casino software download, follow these easy on-screen instructions to register.
Click on one of the following:

Once your account registration process begins, you’ll be served a registration form. Where a field for information has been provided, please fill in your relevant details.

Once completed, a window will appear which will display your account details which you must use to log into the casino software. Keep these in a safe place.

What is the minimum amount of gaming credits that I may deposit?

In order to start playing online and receive your bonus credits, you need to make a minimum deposit of $10, £10, or €10 or CAD10, or CHF10.

I want to play for free but I am asked for a credit card - why?

You have opened a Real Account rather than a Guest Account. Please contact our Support Team for information on how to open a Guest Account.

I forgot my password.

Please contact our Support Team. Remember to have your registered details handy, as they will be requested.

Can I play for free?

Yes - when you open a Guest Account you will be given 2,500 virtual credits to play with. Once these expire, you can either add more virtual credits OR you are welcome to open a Real Account and play with real credits.

Do you have more questions or need further help? Contact King Neptunes Online Casino’s 24/7 Support Team.

 

Making a deposit

How do I make a deposit?

In order to make a deposit, you first need to register a Real User Account. When you're ready to make a deposit, log into King Neptunes’s software and click on the bank button.

You will need to fund your King Neptunes Online Casino account by purchasing casino credits. We support a variety of banking options including credit cards, web wallets and even debit cards.

For more information on the best banking options, please visit our banking page.

Do you have more questions or need further help? Contact King Neptunes Online Casino’s 24/7 Support Team.

Withdrawing winnings

How do I withdraw my winnings?

King Neptunes Online Casino prides itself on processing withdrawals as quickly and as efficiently as possible.

When logged into the software, you can choose to press the “WITHDRAWAL” button at any time and we will process your payment. It is our policy to refund cash withdrawals to the same account or banking option that the original deposit was made on. However, not all banking options facilitate this. If this happens, we will advise you to select another option.

King Neptunes Online Casino adheres to the latest international monetary laws that govern our conduct. In order to do this we have introduced a faster and more effective withdrawal process that will see you receiving your withdrawal in 24-72 hours.

Each withdrawal will remain on hold for 24 hours, which gives you the option of reversing the transaction in order to use the funds for future bets. Reversing a withdrawal is the quickest way of funding your casino account.

Provided you’ve met our terms and conditions, your withdrawal will be processed within 24 hours. When submitting a withdrawal, the system will automatically check for wagering requirements or any outstanding/pending transactions on your account. Outstanding transactions may delay your withdrawal until they have been resolved.

For more information on the best banking options, please visit our banking page.

Do you have more questions or need further help? Contact King Neptunes Online Casino’s 24/7 Support Team.

Support

What do I do if I need technical assistance or have an account query?

King Neptunes Online Casino provides free, round-the-clock support to all casino players. Please click here for more details.

Legalities

How old do you have to be to legally play at King Neptunes Online Casino?

Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at King Neptunes Online Casino.

May I register a credit card at King Neptunes Online Casino that is not in my name?

Our preferred e-cash merchant, Datacash, does not allow players to register credit cards that they are not signatories of. Should you wish to register your spouse's credit card, we suggest that you contact the e-cash merchant directly. If another person would like to play at our casino via your PC, we strongly recommend that they open their own Real Account.

Do you have more questions or need further help? Contact King Neptunes Online Casino’s 24/7 Support Team.

Fair Game Play

How fair are the games at King Neptunes?

King Neptunes Online Casino supports a Fair Gaming Policy, meaning that each time a game is played, the software uses a Random Number Generator to randomly produce the gaming results. This ensures that no 'programming' advantages can be created on King Neptunes’s side to favour the house. It also prevents players from gaining an unfair advantage by counting cards or 'cracking the system'. The Random Number Generator is audited on an ongoing basis to ensure compliance with Las Vegas standards. This means that not even we know what your next spin is going to be and there is no way we can “doctor” the results!

What happens if I lose my connection to the gaming server?

The gaming server archives all transactions in real time and is a reliable source of each gaming event. Should you lose your connection to the gaming server, it will automatically complete the transaction. The balance on the server when logging into the casino software, after a connection has been interrupted or lost, will reflect the true balance after completion of the last wager prior to the communication breakdown. A complete playing audit is available for your viewing - should you require one, please contact our Support Team.

Do you have more questions or need further help? Contact King Neptunes Online Casino’s 24/7 Support Team.

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