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Frequently Asked Questions

Need answers to your questions? Browse our handy FAQ guide and you’ll find everything you need to know.

Alternatively, if you can’t find what you’re looking for, get in touch with our 24/7 Support Team. They’ll be able to help you with any queries you may have.

Instructions to Getting Started on Download Play

How do I download the free casino software?

Experience King Neptunes Online Casino at its finest by following the easy steps below!

Step1

Click any of the "Download” buttons to download our free software to your computer.

Step 2

You will see a pop-up window asking whether you wish to run the file or save it to your computer. We recommend you click on 'Run' to speed up the download process.

Please note: If the software installation window does not appear after a few seconds, click the button below. Then save the software to your desktop. To start the installation on your own, double-click the casino icon on your desktop and follow the on-screen instructions. 

Step 3

Depending on your browser settings, you may see a standard security warning similar to the one below. This confirms the p